Contrary to what most insurance companies will tell you, Belinda Pitts, General Manager of Smash Masters panel beaters of Melbourne stated that under Australian Consumer Law if you are involved in an accident, and you are “not at fault” then you are entitled to claim for a free hire car through your insurance claim because it is a consequential loss.
Belinda Pitts, General Manager of Smash Masters panel beaters of Melbourne stated that many people believed that they can’t claim a free loan car replacement while their car is being repaired, but this is not correct. They can claim the cost of a replacement hire car whilst their car is being repaired under their insurance claim.
Belinda stated that insurance companies don’t want to promote this fact because it is them who will be paying the bill. Insurance companies are always trying to save a dollar, so the last thing they want to promote is another cost to them.
Under Australian Consumer Law a claim for “consequential loss” is allowed (ACCC).
Many people are unaware of this protection and their rights, and insurance companies don’t want you do know about it, because of the cost to them.
Belinda recommends for anyone who is in a “not at fault” accident to call Smash Masters Panel Beaters in Melbourne and they will help them claim for a free loan car if they are not at fault.